Probably the most important bit of information in the Customer Relationship Management (CRM) space is that spending is on the rise. According to Gartner Inc., a global information technology research and advisory company, CRM software grew to $26.4 billion in 2015, up 12.3 percent from 2014. The numbers for last year came in around $31 … Read More »
A common fear among many managers is that if they don’t do the work themselves then it won’t get done properly. After all, when an employee fails, that failure reflects directly on the manager.
But failing to delegate is a recipe for manager burnout, department turnover, and poor productivity. And yet, delegating effectively is not as … Read More »
Performance Reviews are a dying process all across corporate North America. This process often lets employers score their employees to rank them amongst their peers based on their
performance on a yearly basis.
While performance reviews are great for keeping track of employees and ensuring their accountability they tend to cause more … Read More »
What Do CEOs Do and Why Are They Paid So Much?
When Translink appointed a high paying CEO last month, Henry Goldbeck was asked to share some thoughts as to what is it that CEOs do and why do they deserve to paid in such large numbers.
Henry believes that a well competent CEO needs to have the … Read More »
According to Harvard Business School, the most important and telling question to ask a leader is whom do you serve? Yourself? Your team? Society?
The answer reveals more about leaders than knowing their personality traits. Transactional leaders, the most common type of leader, who exchange benefits with their “subordinates and demands a sense of duty with … Read More »