Director of Operations

Job Number
Job Title
Director of Operations
Salary Range
Depends on experience
Healthcare & Biotech Jobs
Lake Forest - Illinois
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Our client is a successful multi-location orthodontics and pediatric dentistry business located North of Chicago. Extremely fast-paced and busy, we are looking to hire a Director of Operations to manage staff and lead the overall administration, operations, and financial management of the business. Reporting to the owners, this person will lead a team of 75 staff. This person will be responsible for overseeing practice performance through the measurement of key performance metrics; will be directly involved in the implementation of new practice systems and processes; will work with site managers and teams to measure site performance and provide support and coaching as needed; will oversee daily operations to ensure the organization is performing efficiently and effectively.

We are looking for a strong leader with at least 5-10 years of managerial experience. Qualified candidates will have a passion for leading teams and a background in HR, operations, financial management, and process improvement.  The successful incumbent will directly lead a team of 9-10 managers.


· Acts as a professional advisor to the owners on all aspects of business activities

· Serves as the liaison between the owners and other key leadership team members to ensure proper oversight of each individual department within the organization

· Actively participates in instilling the practice vision and mission within the organization by fostering positive relationships between the doctors and all team members

· Oversees each department in the organization including the CFO/Financial Team, Human Resources Director, Marketing Director/Marketing Team, Site Managers, and Clinical/Administrative Leads at each location, ensuring each is reaching goals set by departmental and company leadership

· Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale

· Projects a positive image of the organization to employees, customers, industry, and community

· Acts as a spokesperson for the organization through internal and external community engagement

· Identifies and informs the owners of internal/external issues that affect the organization and present solutions

· Conducts official correspondence on behalf of the owners

· Works with the CFO and owners to prepare, maintain, and evaluate a yearly comprehensive budget

· Provides owners with accurate monthly comprehensive reports on key performance indicators (KPI’s), practice monitors, budget reports, and profit/loss statements of the organization at least 3 days prior to scheduled monthly doctor meetings

· Assists in making recommendations to improvement of systems and processes based on key financial/performance indicators to improve profit margin and profit growth

· Be involved in decisions about purchasing, level of inventory, and cost containment

· Approves expenditures within the authority delegated by the owners

· Ensures sound bookkeeping and accounting procedures are followed and observe precautions against embezzlement

· Monitors monthly cash flow of the organization and ensure it aligns with the approved budget

· Responsible for evaluating fee policy and fee schedules with the doctors

· Oversees funding for organizational operation, specifically working in conjunction with the CFO to research funding sources or creating proposals to increase funds

· Oversees organizational compliance with all legislation covering taxation and withholding payments

· Ensures that the operation of the organization aligns with the practice vision and meets the expectations of the owners and its clients

· Oversees the efficient and effective day-to-day operation of the organization to maintain or improve quality

· Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement

· Reviews, analyzes, and evaluates business procedures

· Implements policies and procedures that will improve day-to-day operations

· Leads coordination and integration of efforts among all departments/locations to produce smoother workflow and more cost-effective business processes.

· Improves customer service and satisfaction through policy and procedural changes

· Prepares meeting agendas and supporting materials for the owners and doctors

· Drafts policies for approval, prepare procedures to implement organizational policies, assist in consistent implementation of policies, and review existing policies on an annual basis to recommend any changes

· Oversees the planning, implementation, execution, and evaluation of special projects

· Organizes, plans, and assists in the presentation of the yearly all-practice meeting

· Organizes and plans doctor retreats and team building events in conjunction with other leadership team members

· Works with the Human Resources manager to determine staffing requirements for organizational management including job descriptions for all staff

· Oversees the implementation of the human resources policies, procedures, and practices

· Assists in updating the employee handbook yearly and documenting staff receipt/agreement of practice policies

· Within the authority delegated by the owners and at their direction, hires new team members, coaches/mentors staff appropriately to improve performance, provide performance plans or disciplinary actions when necessary, and releases staff when necessary, using appropriate and legally defensible procedures

· Ensures that personnel, client, donor, volunteer files are securely stored and privacy/confidentiality is maintained

· Evaluates HR Operations for optimization of systems and technology

· Actively participates in development of strategic marketing plan to achieve practice growth goals

· Oversees the marketing team to ensure marketing activities are performed, results are tracked, and goals are met

· Actively participates in organization branding, and ensures brand consistency at each location

· Facilitates marketing updates are provided to practice owners regarding marketing events or activities and the return on investment (ROI)

· Manages and assists in updating the doctor’s yearly licensures, diplomate statuses, continuing education, insurance policies, hospital credentialing, DEA registrations, and any other necessary professional certifications are completed

· Ensures that owners and the organization carry appropriate and adequate insurance coverage and that everyone understands the terms, conditions, and limitations of the policies

· Identifies risks to the organization’s people, property, finances, goodwill, and image and implement measures to control risks



· 5-10 years of experience as the overall manager of a business (General Manager or Operations Manager)

· Experience scaling a business 2-3 times, developing new processes and procedures to accommodate and build growth

· Experience managing a business with a strong service component, ideally with complexity around billing

· A Master’s degree in business administration, finance, personnel management, or related fields is highly desirable

· Five or more years of leadership or supervisory experience

· Exceptional emotional intelligence and people skills

· Experience and training in decision-making, corporate governance, change management, negotiation, strategic leadership, and business analysis are desirable

· Experience in team development, process improvement, and project implementation

· Experience creating new business processes

· Experience working with executive leadership teams

· Experience working with performance metrics, budgets, and reporting

· Experience building successful, healthy and effective teams

· A thorough understanding of practices, theories, and policies involved in business and finance

· Strong knowledge of business operations and practice performance metrics, and ability to apply that knowledge in the workplace

· Ability to effectively document executive leadership and strategic plans, follow through with action items, and ensure goals are achieved in a timely manner

· Knowledge or willingness to learn dental/orthodontic terminology and business systems

· Extremely proficient in Microsoft Office Suite or related software

· Ability to maintain a high degree of confidentiality

Recruiter Info

Author Profile Picture

Jessica Miles


Jessica Miles is one of our very successful Senior Recruiters here at Goldbeck. She specializes in recruiting professionals for sales, operations, and senior management in Production & Operations, Mining, Oil, & Gas, Forestry & Agriculture, Industrial Sales, Life Sciences & Biotech. Jessica has successfully filled very difficult searches for demanding clients across Canada, the USA, Europe and Asia. Jessica takes great pride in the time and effort she takes to understand her client’s requirements. She then methodically and thoroughly scours all passive and active candidates in the relevant labour markets. Like all of our recruiters at Goldbeck Recruiting, Jessica uses the most up-to-date digital candidate sourcing tools and methodology. This is combined with candidate evaluation techniques using precise matrix systems and thorough face-to-face interviews.

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