Global Product Service Director

Job Number
Job Title
Global Product Service Director
Salary Range
$160-180k base (negotiable) + bonus
Full benefits, RRSP, 4 to 5 weeks vacation
Production & Operations Jobs
Industrial Automation
anywhere in Vancouver/Lower Mainland
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Our client is a leading designer and manufacturer of industrial equipment for processing industries. They have offices around the world and are in need of a Global Product Service Director. Position will be preferably based in Vancouver/Lower Mainland, BC, but our client is also open to candidates located in any of the major Canadian cities, close to an airport (up to 30% international travel will be required).

This individual will manage and grow our client’s global aftermarket services business, including but not limited to:

1. Vendor Services Agreements (VSAs)

2. Project and contract support for installation, commissioning, and maintenance shutdowns

3. Aftermarket up-grades and spare parts sales


· Expand safety awareness and development specific to our client’s organization, supporting their corporate mission

· Develop new service products and update Company’s Service Strategy in consultation with flotation senior management, supporting the value of collaboration

· Functionally manage the global services team in all market areas using a matrix structure

· Grow the Aftermarket business by identifying capital and aftermarket flotation opportunities through close contact with the Sales teams, Project Management, Engineering, and customers, supporting the strategy of growth

· Manage contracts for services achieving or exceeding safety targets for Global Services Team, Revenue and profitability targets, and exceed customer expectations (supporting the vision of customer focus)


· 15 years of experience in maintenance and/or the services business of an international equipment OEM

· Advanced engineering degree or trade-skill an asset

· Knowledge of multi-discipline engineering and operations maintenance methodologies

· Must have project management skills and report writing experience

· Prior experience in flotation equipment maintenance and plant operation

· Familiar with global engineering specifications and standards

· Good understanding of mechanical analysis principles and approaches

· Well organized with good leadership skills

· Ability to travel internationally and eligibility for any applicable travel visas

· Fluency in Spanish with good verbal and written skills an asset

· Demonstrated experience and excellence in working with international customers

· Demonstrated experience working with staff located in different geographical regions

Recruiter Info

Author Profile Picture

Alessia Pagliaroli

Senior Recruiter at Goldbeck Recruiting Inc.

Alessia takes a consultative approach with all her placements. She feels that, as a recruitment specialist, she is the “eyes and ears of the market” for both the client and candidate. She enjoys bringing value to her clients by being completely transparent, knowing the industry, and providing a competitive point of view.

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