Our client is a leading designer and manufacturer of industrial equipment for processing industries. They have offices around the world and are in need of a Global Product Service Director. Position will be preferably based in Vancouver/Lower Mainland, BC, but our client is also open to candidates located in any of the major Canadian cities, close to an airport (up to 30% international travel will be required).
This individual will manage and grow our client’s global aftermarket services business, including but not limited to:
1. Vendor Services Agreements (VSAs)
2. Project and contract support for installation, commissioning, and maintenance shutdowns
3. Aftermarket up-grades and spare parts sales
Responsibilities:
· Expand safety awareness and development specific to our client’s organization, supporting their corporate mission
· Develop new service products and update Company’s Service Strategy in consultation with flotation senior management, supporting the value of collaboration
· Functionally manage the global services team in all market areas using a matrix structure
· Grow the Aftermarket business by identifying capital and aftermarket flotation opportunities through close contact with the Sales teams, Project Management, Engineering, and customers, supporting the strategy of growth
· Manage contracts for services achieving or exceeding safety targets for Global Services Team, Revenue and profitability targets, and exceed customer expectations (supporting the vision of customer focus)
Qualifications:
· 15 years of experience in maintenance and/or the services business of an international equipment OEM
· Advanced engineering degree or trade-skill an asset
· Knowledge of multi-discipline engineering and operations maintenance methodologies
· Must have project management skills and report writing experience
· Prior experience in flotation equipment maintenance and plant operation
· Familiar with global engineering specifications and standards
· Good understanding of mechanical analysis principles and approaches
· Well organized with good leadership skills
· Ability to travel internationally and eligibility for any applicable travel visas
· Fluency in Spanish with good verbal and written skills an asset
· Demonstrated experience and excellence in working with international customers
· Demonstrated experience working with staff located in different geographical regions
