Operations /Clinic Manager – New West and Vancouver

Job Number
Job Title
Operations /Clinic Manager – New West and Vancouver
Salary Range
Salary based on experience.
Full Benefits
Administration Jobs
New Westminster & Vancouver
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Company Profile:   Our client operates two clinics, the main site in New West and a second growing location in Vancouver.


Job Profile:   We are looking for an experienced, well-rounded Operations Manager with a proven track record in operations and people management. The successful candidate will be well-rounded, approachable, and detail-oriented. Strong communication skills coupled with operations experience in working in a fast-paced office environment is essential. A background in health care, medical field, professional services would be considered an asset.  Willingness to roll up sleeves and help where needed.  80% of the time will be spent in New West.  20% of the time at the Vancouver location.



  • Manages the day to day clinic operations.
  • Ensures compliance and maintains awareness of:
    • Electronic medical record coding guidelines and health insurance changes
    • Workplace health and safety requirements
    • Required communication with Physicians and Surgeons of BC, WorkSafeBC BC, ICBC, and other key industry stakeholders
  • Maintains the medical record-keeping system
  • Monitors and administers fiscal operations, including
    • Manages office maintenance, repairs, and upgrades
    • Troubleshooting to resolve systems issues
    • Schedules and oversees contractors and sub-contractors
    • Maintains clinic insurance requirements
    • Purchases and maintains inventory: supplies, furniture, and equipment
  • Provides Human Resources management to employees
    • Makes personnel decisions on hiring, compensation, performance, promotions, discipline, and terminations
    • Provides performance feedback and employee relations support as required
    • Oversees day-to-day staffing activities
  • Maintains organizational policies and procedures for the office.
  • Maintains the Clinic’s Accounting functions:
    • Preparation and adherence to budgets
    • Oversight of payroll (Ceridian)
    • Preparation of monthly income/expense statements
    • Process bill payments
    • Preparation of year-end income/expense statements
    • Financial reporting
  • Oversees all office administration
  • Provides customer services to patients, visitors, and industry stakeholders
  • May be required to act as back-up support assisting when other staff away i.e. Medical office assistants, med-legal staff.



  • A minimum of 5 years of relevant office operations management, administrative accounting, and/or human resources support within a medical work environment is required.
  • A minimum of 2 years in a management role and supervising others is required.
  • Business or marketing degree preferred. General office management and/or business certification would be considered.
  • Experience in the medical field, health care and/or professional services would be considered an asset
  • Is systems savvy: Strong MS Office, Excel skills. Previous experience with electronic medical record-keeping systems is an asset.


Behavioral Skills:

  • Demonstrated management and supervisory skills
  • Excellent interpersonal and verbal communication skills
  • Detail-oriented and analytical with a high degree of accuracy
  • Customer service focus
  • Collaborative with a variety of stakeholder groups
  • Ability to establish priorities and manage multiple activities to meet clinic and program deadlines
  • Approachable, positive, self-motivated and hard-working
  • Great problem-solver and multi-tasker
  • Comfort with and a willingness to learn office and new technology
  • Driven to seek continual improvement
  • Ability to work in a fast-paced and high-change environment; highly adaptable
  • Strong sense of urgency and ability to prioritize tasks while working toward multiple deadlines
  • A genuine passion for the medical field with a keen interest to learn.
  • Able to consistently maintain strictest standards of patient privacy and confidentiality.

Recruiter Info


Karen Epp


Karen Epp, CPC is the Senior Finance and Accounting Recruiter at Goldbeck Recruiting Inc and brings over twenty years of experience recruiting professionals in Accounting, Finance, Insurance, Banking, and Human Resources. One of the advantages of working with Karen in your search for Accounting Professionals is the extensive long standing relationships with candidates and reputable clients.

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