Operations Manager/ Office Manager – Burnaby

Job Number
Job Title
Operations Manager/ Office Manager – Burnaby
Salary Range
Salary based on experience.
Full Benefits
Healthcare & Biotech Jobs
Burnaby - BC
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Company Profile:  Our client is a fast-paced private medical clinic serving on average 400 patients daily. Eleven family physicians and fifteen employees provide full-service medical care including obstetrical care, longitudinal care of chronic illness, minor acute care, and medical acupuncture. Our patients run the entire age spectrum from babies to centenarians.


Job Profile:   This position has become available as a long-time employee is retiring.  The Operations Manager is an integral position to ensure the Clinics’ efficiency and smooth operations. This person will be a key stakeholder to support the Clinic’s good Industry reputation and internal workplace culture. This position is a varied role in human resources, accounting, finance, and office management.


We are looking for an experienced, well-rounded Operations Manager with a proven track record in operations and people management. The successful candidate will be well-rounded, approachable, and detail-oriented. Strong communication skills coupled with operations experience in working in a fast-paced environment is essential. A background in health care, medical field, professional services would be considered an asset.



  1. Manages the day to day clinic operations.
  2. Ensures compliance and maintains awareness of:
    • Electronic medical record coding guidelines and health insurance changes
    • Workplace health and safety requirements
    • Required communication with Physicians and Surgeons of BC, WorkSafeBC BC, ICBC, and other key industry stakeholders
  1. Maintains the medical record-keeping system
  2. Monitors and administers fiscal operations, including • Manages office maintenance, repairs, and upgrades
    • Troubleshooting to resolve systems issues
    • Schedules and oversees contractors and sub-contractors
    • Maintains clinic insurance requirements
    • Purchases and maintains inventory: supplies, furniture, and equipment
  1. Provides Human Resources management to employees
    • Makes personnel decisions on hiring, compensation, performance, promotions, discipline, and terminations
    • Provides performance feedback and employee relations support as required
    • Oversees day-to-day staffing activities
  1. Maintains organizational policies and procedures for the office.
  2. Maintains the Clinic’s Accounting functions: • Preparation and adherence to budgets
    • Oversight of payroll (Ceridian)
    • Preparation of monthly income/expense statements
    • Process bill payments
    • Preparation of year-end income/expense statements
    • Financial reporting
  1. Oversees all office administration
  2. Provides customer services to patients, visitors, and industry stakeholders
  3. May be required to act as back-up support assisting when other staff away i.e. Medical office assistants, med-legal staff.



  • A minimum of 7 years relevant office operations management, administrative accounting and/or human resources support is required
  • A minimum of 2 years in a management role and supervising others is required
  • General office management and/or business certification is an asset
  • Experience in the medical field, health care and/or professional services would be considered an asset
  • Is systems savvy: Strong MS Office, Excel skills. Previous experience with electronic medical record-keeping systems is an asset.


Behavioral Skills:

  • Demonstrated management and supervisory skills
  • Excellent interpersonal and verbal communication skills
  • Detail-oriented and analytical with a high degree of accuracy
  • Approachable, positive, self-motivated and hard-working
  • Great problem-solver and multi-tasker
  • Comfort with and a willingness to learn office and new technology
  • Driven to seek continual improvement
  • Ability to work in a fast-paced and high-change environment; highly adaptable
  • Strong sense of urgency and ability to prioritize tasks while working toward multiple deadlines
  • Working with diverse cultures and customer service skills is an asset
  • A genuine passion for the medical field with a keen interest to learn. There will be an opportunity for growth and the ability to learn different areas of the medical field
  • Able to consistently maintain the integrity of highly confidential information.

Recruiter Info


Karen Epp


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