Service & Installation Manager, Window & Door Manufacturing

Job Number
GB#6409
Job Title
Service & Installation Manager, Window & Door Manufacturing
Salary Range
Depends on Experience
Benefits
Full Benefits (RRSP, long-term disability, extended health)
Category
Production & Operations Jobs
Industry
Building Materials
Location
Langley - BC
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Our client is a well-established window and door manufacturer offering customized solutions to the high-end residential and commercial sectors.

Due to the company’s expansion, they are adding a Service & Install Manager who will be responsible for overseeing service and installation projects from the development through execution of an agreement, ensuring that work is completed on time and within budget.

This is a great opportunity to join a leading organization and actively contribute to the overall company’s strategy aimed to take the business to the next level.

Responsibilities:

•                     Manage and mentor the service and install department staff

•                     Develop budgets and plans in alignment to company goals and objectives

•                     Review and troubleshoot client requests to determine course of action

•                     Ensure timely communication and follow up with clients throughout the process

•                     Enter and update all data and information into relevant systems

•                     Source parts for current and legacy systems

•                     Review site conditions prior to scheduling service or install; coordinate site service

•                     Ensure execution of installation contracts; collect outstanding service and installation fees upon completion of service

•                     Provide feedback to relevant team members of any systemic problems

•                     Develop/update quoting methodologies and contracts; supply or review installation quotes

•                     Review installation practices to ensure that they are in alignment with Building code and Building science best practices and participate in installations as required

•                     Plan and direct 3rd party resources and train others on installation methods

•                     Work closely with contractors, site managers and sub-contractors to ensure clarity regarding expectations and deliverables

•                     Work in collaboration with other departments to ensure that customers’ expectations and company objectives are being met

Qualifications:

•                     Diploma or degree, preferably construction/business related

•                     5+ years of experience in service and install, with 2+ years in a supervisory role

•                     Strong background in construction, building codes and envelope science. Windows and doors highly preferred

•                     Excellent knowledge of Word, Excel, CRM and Prefsuite or other ERP/MRP systems

•                     Strong verbal and written English communication skills

•                     Demonstrated high work ethic and strong organizational skills with ability to meet tight timelines

•                     Ability to travel locally and to the USA (if needed)

•                     Valid BC Driver’s license

Recruiter Info

Author Profile Picture
Bio

Alessia Pagliaroli

Senior Recruiter at Goldbeck Recruiting Inc.

Alessia takes a consultative approach with all her placements. She feels that, as a recruitment specialist, she is the “eyes and ears of the market” for both the client and candidate. She enjoys bringing value to her clients by being completely transparent, knowing the industry, and providing a competitive point of view.

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