Store Manager/General Manager

Job Number
GB#6132
Job Title
Store Manager/General Manager
Salary Range
Depends on Experience
Benefits
Medical/dental, other perks
Category
Customer Service
Industry
Health Services
Location
Victoria - BC
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Our client is a unique health-focused company providing coffee, food as well as physical and wellness services. We are looking for a Store Manager/General Manager to join their team. He or she will manage two businesses in one location. One is hospitality/food and beverage oriented, while the other is focused on providing unique physical, cognitive and wellness training services. We are searching for an intermediate manager from the food and beverage industry to join their team. He or she will have experience managing staff, as well as recruiting and hiring employees. It is a bonus if this person has experience with grand openings of new locations. There will be a heavy emphasis on creating a unique customer experience, as well as managing costing and P+L.  Cultural fit is especially important to our client. The successful incumbent must be able to work flexible hours and exhibit a building mentality towards leadership.  Our client offers significant opportunities for growth as well as unique perks related to health and wellness.

Responsibilities:

  • Create, execute and measure operational plans
  • Recruit, hire, train and coach staff
  • Design effective workflows to increase service speed and the flow of operations, enhancing the customer experience
  • Train, monitor, and reinforce food and beverage safety procedures
  • Create cost, cash and inventory controls
  • Execute a membership growth and retention plan
  • Create a work culture that fosters unique and exceptional customer experiences for guests
  • Ensure compliance with employment standards
  • Manage food, equipment, labour other controllable expenses
  • Grow the customer base and drive sales
  • Incorporate customer feedback
  • Maintain company standards regarding uniforms and store aesthetics
  • Foster a culture and space of wellness and positivity

Qualifications:

  • 5 years of experience managing staff in a hospitality environment, including experience hiring and training employees
  • Undergraduate degree
  • Experience acting as a daily operations manager, as well as an organizational change manager
  • Ability to work flexible hours (including weekend work)
  • Experience managing the P+L of a restaurant or café
  • Experience providing elevated customer experiences
  • Experiencing implementing cash handling procedures
  • Experience working with food service vendors
  • Health-focused and able to connect with our client’s unique customer base
  • Strong organizational and problem-solving skills
  • Experience with membership-driven business operations is a major asset

 

Recruiter Info

Bio

Jessica Miles

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