Team Lead – Guest Sales

Job Number
Job Title
Team Lead – Guest Sales
Salary Range
50k – 55k plus bonus
4 weeks vacation ,competitive health benefit plan, earned employee travel days, complimentary Gym
Sales & Marketing Jobs
Vancouver - BC
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Our client is a leader in river cruising. They deliver outstanding vacation experiences to various locations in the world.

They are currently looking for a Team Lead – Guest Sales with a customer service and sales experience.


  • Provide coaching and mentorship to Guest Sales Consultants;
  • Conduct product training and refreshers for the team;
  • Maintain expert knowledge in all products.
  • Coordinate with the Operations Manager on development plans for the team members.
  • Encourage and coach team members to up-sell products and to secure sales;
  • Communicate service level agreement (SLA) performance feedback to Guest Sales Consultants as directed by the Operations Manager;
  • Monitor team activities, individual targets, and call flows;
  • Assist Business Development Managers who contact the Reservations Department;
  • Monitor call trends to ensure phone coverage is maintained;
  • Create and update Standard Operating Procedures (SOPs) as required;
  • Provide on-boarding and orientation as needed;
  • And other duties as assigned.


  • Minimum one year leading a team in a call centre is required;
  • Sales experience is required;
  • Self-motivated to lead a Sales Team;
  • Familiar with MS Office Programs;
  • Excellent communication skills;
  • Strong interpersonal skills;
  • Flexible team player;
  • Conflict resolution and Problem-solving skills;
  • Self-directed.


Recruiter Info


Tulika Seth


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