Technical Support Analyst

Job Number
GB#6404
Job Title
Technical Support Analyst
Salary Range
Based upon experience
Benefits
Full
Category
IT Jobs
Industry
Technology
Location
Victoria - BC
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Our client is a tech company in Victoria with corporate headquarters in the UK.  They have an excellent opportunity for individual who has recently completed a bachelor’s degree in: Computer Science, Engineering, Mathematics to join a fast-growing tech company.  Suitable candidates must have excellent communication skills as they will be working directly with customers, presenting and demonstrating the technical solutions of the product.

Responsibilities:

  • Solve system user problems and resolve customer questions and issues
  • Solve challenging technical problems using a structured and logical approach
  • Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
  • Identify and gather ideas for new functionality and services
  • Visit customers to identify opportunities for improved use of the Insurance System
  • Support other teams in testing new releases of the Insurance System
  • Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients

Qualifications:

  • An aptitude for applying technology and structured problem solving
  • Maths, Physics, Engineering background welcomed
  • An ability to work in teams and learn quickly
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Excellent communication skills
  • Client focused with an ability to build relationships with customers
  • Logical, well organized and practical
  • Confident and eager to take responsibility
  • Fluent or Proficient in French is welcomed

Recruiter Info

Author Profile Picture
Bio

Karen Epp

Karenepp

Karen Epp, CPC is the Senior Finance and Accounting Recruiter at Goldbeck Recruiting Inc and brings over twenty years of experience recruiting professionals in Accounting, Finance, Insurance, Banking, and Human Resources. One of the advantages of working with Karen in your search for Accounting Professionals is the extensive long standing relationships with candidates and reputable clients.

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