General Manager/Vice President

Our client is a reputable and dynamic third-party logistics (3PL) company specializing in transportation, freight management, and supply chain solutions. Due to their growth business plans, they are adding a General Manager/Vice President to their Burnaby, BC location. The new GM/VP will lead all the company’s department while driving operational efficiency, fostering client relationships, and achieving strategic growth objectives.

Responsibilities:

• Oversee all aspects of the company’s operations, including transportation logistics, freight management, warehousing, and distribution.
• Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance service quality while meeting customer expectations.
• Monitor key performance indicators (KPIs) and operational metrics to evaluate performance, identify opportunities for improvement, and ensure alignment with organizational goals.
• Build and maintain strong relationships with clients, understanding their logistics needs, and providing customized solutions to meet their requirements.
• Serve as the primary point of contact for client communication, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.
• Lead, mentor, and develop a high-performing team of logistics professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations to support individual and team development.
• Promote employee engagement, morale, and retention through effective communication, recognition programs, and professional development initiatives.
• Manage the financial performance of the company, including budgeting, forecasting, revenue growth, and cost control measures.
• Analyze financial data and trends to identify opportunities for revenue enhancement, margin improvement, and expense reduction.
• Ensure compliance with financial policies, procedures, and regulatory requirements to mitigate risk and maintain financial integrity.
• Identify new business opportunities and market trends to expand the company’s customer base and revenue streams.
• Develop and execute sales and marketing strategies to promote the company’s services, differentiate from competitors, and drive business growth.
• Participate in client presentations, contract negotiations, and proposal development to secure new business opportunities and partnerships.
• Promote a culture of safety and compliance throughout the organization, ensuring adherence to regulatory requirements, industry standards, and company policies.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field; Master’s degree preferred.
• Proven experience in a leadership role within the 3PL sector, with a strong track record of operational excellence and client satisfaction.
• Extensive knowledge of logistics operations, including transportation, freight management, warehousing, and distribution processes.
• Demonstrated leadership abilities, including strategic planning, team development, and performance management skills.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and foster positive relationships with clients, partners, and team members.
• Strong business acumen, financial management capabilities, and analytical skills to drive profitability and achieve business objectives.
• Proficiency in logistics software systems, ERP systems, and Microsoft Office Suite.
• Willingness to travel as needed and work in a fast-paced, dynamic environment with shifting priorities and deadlines.