Operations Manager / Supervisor – Janitorial Services

About the client:

Our client has grown to become one of Canada’s leading janitorial and building maintenance service providers, serving over 2000 distinct facilities nationwide. Their commitment to excellence and passion for service set them apart. With a history spanning more than 40 years, they have been at the forefront of various innovative industry approaches and concepts. They aspire to always be the best by delivering on our promises and exceeding the expectations of their clients and employees.

Responsibilities:

• Manage subcontractors by participating in hiring, training, and supervising their activities to ensure compliance with legal requirements and company standards.
• Conduct regular audits and site inspections to verify that all work meets required specifications.
• Foster strong client relationships, ensuring performance standards are met and addressing any complaints promptly.
• Engage in expansion at existing sites by promoting additional services and negotiating expanded coverage and fees.
• Contribute to business growth through active involvement in new bids and initiatives.
• Oversee equipment repairs and coordinate maintenance efforts to avoid disruptions.
• Monitor and manage subcontractor hours to ensure alignment with budget constraints.
• Liaise between clients and the company to facilitate effective communication and project execution.

Qualifications:

• Proven management experience in a fast-paced environment, handling a diverse workforce.
• Strong client relationship management skills.
• Proficient in Microsoft Office Suite for report generation.
• Excellent communication skills and adept at managing change.
• Capable of designing and executing new programs that enhance service offerings.
• Willing and able to travel frequently and address immediate issues as they arise.
• Experienced in identifying trends, troubleshooting issues, and implementing corrective actions.
• Background in janitorial services within the grocery industry, with specific skills in floor care and staff scheduling.

Working Conditions:

• Requires flexibility in shift times to interact with night cleaning crews.
• Must be fully vaccinated and able to obtain CPIC clearance.
• Frequent regional travel necessary.
• Valid driver’s license with a clean driving record is required.