Senior Operations Manager

Our client has rapidly evolved since 2012 as a top ranked Real Estate team – into a multifaceted organization.  They are trusted real estate experts who lead with purpose and pride; keeping integrity and our local community front of mind in all they do.   They are currently seeking a Senior Operations Manager to join their team in Port Moody.

Responsibilities:

• Managing all work activities relating to the sales process
• Identifying and implementing best practices based on our Corporate Values
• Actively recruiting, onboarding, retaining, and developing talent while holding sales reps accountable for results. Managing all employee contracts.
• Resolving sales rep escalated issues; identify/triage issues; track and identify trends.
• Tracking sales activity and ensuring follow-ups through to signing off on all new training contracts
• Setting, tracking and monitoring metrics; Takes ownership of KPI’s and trends in order to achieve objectives.
• Influencing management on decisions related to departmental and functional priorities, schedules, and plans.
• Ensuring that processes and plans are integrated with broader business unit strategies.
• Growing the clients training groups across North America within the next 3 years
• Coordinating with marketing department on sales funnels, CRM lead follow up and key messaging.
• Working with the client services team to plan social gatherings, events, and quarterly trips.

Qualifications:

• High level of business acumen, strategic agility, ability to develop others, and influence change.
• Ability to onboard a minimum of 150 new Realtor clients between Q2 and Q4 2024
• Proven track record of strong relationship management experience in a fast-paced environment
• Strong process skills and attention to detail
• Display ability with a willingness to get on board with new technologies quickly and with ease.
• Ability to handle objections and demonstrate value. Cold-calling experience required.
• Ability to lead as 90% of responsibilities are to be performed with minimal supervision.
• Ensure the values are consistently represented, ensuring a stellar customer experience each and every time.

Preferred Attributes or Qualifications

• 7-10 years of directly related experience
• 5+ years’ demonstrated experience in a senior management role.
• Demonstrated success establishing, leading, and maintaining effective working relationships at the Senior Management level.