About the client:
Our client, a leading industrial compressed air products provider in Western Canada and the Yukon, serves as the Master Distributor for Ingersoll Rand Products across British Columbia, Yukon, Alberta, and Northwest Territories. Their extensive range of offerings includes air compressors, air dryers, filtration systems, industrial vacuums, blowers, nitrogen and oxygen generators, air tools, diaphragm pumps, hoists, winches, and all related air system accessories.
Catering to diverse industries such as food and beverage, pulp and paper, oil and gas, power generation, mining, and more, they offer comprehensive compressed air solutions and services, from engineering and project management to installation and repairs.
Our client’s unwavering commitment to safety and quality sets them apart. Their dedication to providing exceptional products and services has earned them recognition as a top service provider in the Vancouver Area, honored with the Consumers Choice Award.
- Install, maintain, diagnose, and repair compressed air equipment for compliance with quality standards.
- Build and maintain positive relationships through clear communication with customers, vendors, and colleagues.
- Address complaints, propose solutions, and suggest improvements to enhance customer satisfaction.
- Manage end-to-end testing, programming, and servicing of assigned projects.
- Act as the main customer contact, ensuring on-site equipment and system repair for customer satisfaction.
- Perform scheduled and unscheduled maintenance, inspections, and service requests, including equipment modifications.
- Collaborate with team leaders and customers to understand installation and repair requirements.
- Provide training to customers as part of servicing projects.
- Diagnose and repair units using hand tools and technology based on schematics and specifications.
- Uphold high safety standards and document asset usage, wear, and conditions.
- Organize necessary documentation for reporting to manage business requirements.
- Independently manage daily needs, identify repair parts, and assess urgency.
- Stay current on Ingersoll Rand products, including installation, operation, and maintenance.
- Recommend parts and services, and assist in the approval process.
- Travel approximately 50% annually to customer sites in Alberta and British Columbia.
- Demonstrate commitment to teamwork, and flexibility for customer demands, including overtime and travel.
- Maintain accurate documentation of service and installation activities.
- Promote company products, services, and solutions to improve customer operations.
- Mechanical and electrical aptitude required.
- A high school diploma is required, with a preference for post-secondary education and technical training.
- Previous turbo machinery/centrifugal air compressor service experience is a plus.
- Special consideration for experience in mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas.
- Preferred knowledge in AC/DC circuits, wiring diagrams, motors/controls, and more. Relevant skills considered.
- Training includes job shadowing, hands-on work, online training, and formal classroom instruction.
- Occasional travel to Ingersoll Rand’s US training facility is required.
- A valid Canadian passport is needed for travel.
- Proficiency in using precision measuring tools for diagnostics.
- Familiarity with equipment manuals.
- Proficient in Microsoft Office and laptop/handheld device use.
- Must have a standard set of tools; specialty tools provided by the company.
- Work involves various conditions, including noisy equipment rooms, hot/cold weather, high-voltage equipment, and use of ladders.
- Physically demanding role involving various activities.
- Weight lifting up to 50 lbs.
- A clean criminal record is required.
- A valid Class 5 Driver’s License with a clean driving history is needed.
- Drug-free workplace policy.
- Employment eligibility in the Airdrie, Alberta region is required.
- Proof of COVID-19 vaccination is required before employment, second dose if applicable.